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How To Get Help

Support Process

You may have some questions or run into an issue while using the FRU platform. We are here to help.

In these situations, you have two options:

  • Self-help on this support site: Questions can be answered without needing to open a ticket and wait for a reply.
  • Contacting the Help Desk: Your ticket resolution time is quicker if you give us as much information as possible, such as steps to recreate the issue, your FRU System Status Report (downloadable from FILTHY RICH UNIVERSITY  LMS > SETTINGS > SUPPORT), a temporary login, and FTP information.

Perform Troubleshooting Basics

In order to properly troubleshoot an issue, we need to rule out some of the most common causes for issues. Follow the instructions in the Troubleshooting Basics support article first before contacting support.

Opening a Help Desk Ticket

If you have gone through the troubleshooting steps and still need some assistance then the LearnDash Support Team is ready to give you a hand! Our support is provided to valid license holders through a ticketing system. Help is just a short form away!

Open a Help Desk ticket →

NOTE
Support is available Monday through Friday from 7AM – 4PM (EST). Please see our Support Policy for complete details.